Low Voltage Technician – IP Video & Access Control (3+ Years Programming Required)

CTSi Group is growing our team, adding a technician who can program and troubleshoot IP video systems—not just install hardware. We design, install, and support mission-critical security systems where uptime and performance matter. We are the very team that 911 calls when there is an emergency.
If your experience is primarily installation without programming or troubleshooting, this role will not be a fit but please circle back with us when you’ve gained more experience.

If you can take ownership of systems and solve complex issues in the field, you’ll stand out here.

Why Top Technicians Choose CTSi
• Certification = Pay Raise (not just a certificate on the wall)
• Customized training plans tailored to your career path
• Work with enterprise-level systems, not basic installs
• Respect for skilled technicians—no micromanagement
• Strong team culture with regular team-building events

What You’ll Do
• Install, program, and service:
o Access Control Systems
o IP Cameras
o Video Management Systems
o Edge devices
• Configure and troubleshoot IP-based security networks (cameras, controllers, switches)
• Integrate and diagnose multi-system environments across platforms
• Interpret construction drawings, riser diagrams, and system wiring schematics to execute installations and troubleshoot issues
• Handle advanced service calls and resolve system issues in the field

You’ll succeed here if you:
• Can program systems—not just install hardware
• Take ownership of your work and solve problems independently
• Want to increase your income by growing your technical skills
• Prefer autonomy, accountability, and working with a strong team

Required Experience
• 5+ years low voltage/security experience (installation & service)
• 3+ years hands-on programming of access control and/or VMS platforms
• Solid expertise in IP-based security systems and network troubleshooting
• Ability to interpret construction drawings and technical documentation
• Valid driver’s license with clean record
• Ability to pass background and drug screening
• Illinois PERC Card (or ability to obtain)

Strongly Preferred
• Certifications: Axis, Milestone, Genetec, Avigilon, Lenel, Keyscan, S2
• Experience with fiber optic and structured cabling termination
• Associate degree or technical training

Compensation & Benefits
• $50,000 – $85,000/year (based on experience)
• Pay increases tied to certifications
• Health insurance
• 401(k)
• Paid time off & holidays
• Clothing and mobile phone reimbursement
• Company discounts

Job Requirements
• Comfortable working on ladders, lifts, and elevated surfaces
• Ability to lift up to 75 lbs
• Very occasional overnight travel
• Participation in rotating on-call schedule

Why This Job Is Different
Most companies are looking for someone to: “Install and service systems.”
We’re looking for someone who can: Understand, program, and take ownership of entire security systems.

That’s why we:
• Invest in your growth
• Tie certifications directly to pay
• Give you real responsibility in the field

Apply Now
Submit your resume to jobs@thinkcritical.com along with a short note answering: “What’s the most complex system you’ve worked on, and what was your role?”